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We have a 30-day return policy on most non-custom products

To be eligible for a return, your item(s) must be in its original condition with accessories, manuals, and original packaging.

You may call our offices at (218) 736-7000 or email customerservice@kieferauctionsupply.com to receive approval.

All issued refunds will be for merchandise only; shipping costs are non-refundable.

Exceptions / Non-Returnable Items

Custom products (such as special orders or personalized items) and items not in an appropriate condition for resale will not be eligible for a refund.

We do our best to produce high quality products with the best printing techniques available. For our production team to do their best work, we like starting with high quality image files prepared to industry standards. Below is a guide to providing us with the best artwork available, whether you are handing us finished, print-ready files or letting our design team set it up for you, we'd like you to know what we're looking for in graphics files.

For custom art requirements and tips, please visit: